Peace Corps Volunteer Assistance Program
"We are here for Volunteers every minute, of every day"
We believe in empowering Volunteers to reach their full potential. Our mission is to help Volunteers discover their strengths, overcome obstacles, and achieve goals. Our Peace Corps Volunteer Assistance Program (PCVAP) provides a valuable resource for support and information during difficult times. The VAP is free, voluntary, and confidential program that provides problem identification, coaching, and referral services for volunteers 24/7.
We offer the Peace Corps the best call forwarding software set up for Volunteers to quickly position them for success, help them handle calls more efficiently, and allow them to connect with someone no matter where the Volunteer is calling from. Call forwarding software enhances the Volunteer experience by:
- Forwarding calls or text messages to mobile devices or landlines
- Routing calls to an available team member
- Redirecting callers to channels when escalation is needed
We offer a seamless Volunteer experience whenever calls start rolling in. Volunteers can connect with the right people to talk with and handle their queries and concerns 24/7. Here are some key phone forwarding features that help keep the Peace Corps in sync:
- Intelligent call routing: Calls are directed to the right people, connecting Volunteers with someone on our team that is best suited to handle their issues.
- Next-level text messaging: When Volunteers would rather text than call, the messages can be turned into tickets or transcribed, instantly responded to by an RPCV on our team
- IVR: IVR Software System improves the Volunteers experience by delivering faster resolution times, higher first-contact resolution (FCR), conversational Volunteer service, 24/7 support, and prioritization.
We are Returned Peace Corps Volunteer who understand the stuggles faced as a Volunteer and know how to overcome those struggles. We are determined to design a plan tailored to the unique needs of a Peace Corps Volunteer to help maximize their experience and effectivness. We will be with them every step of the way at any time of day, 365 days a year.
How it Works when a Volunteer calls
- Emotional Intelligence
- Social Intelligence
- Cultural Intelligence
Lets break it down more....
Social Intelligence
Ask Yourself...
- Are you aware of the informal social norms and rules that guide your interactions?
- Are you in tune with and able to read the behaviors of others?
- How are your 'impression management' skills?
- Is the impression you make on others true to your values?
- Are you able to communicate effectively and carrying on discussions with individuals you just met and/or from backgrounds different than your own?
- Are you an effective listener?
Social intelligence is the ability to effectively navigate social relationships and a diverse social environment. As with the other forms of intelligence, social intelligence does take hard work and effort. Developing self-awareness and attending to the world around you is a good way to start. Social intelligence strengthens our communication with others by helping to develop deeper connections. It enhances our ability to listen and to maintain conversations in a way that makes others feel heard
There are three elements of social intelligence:
1. Behavioral Style
2. Emotional Intelligence
3. Adaptive Mindset
Cultural Intelligence
Ask Yourself...
- Why do you think cultural intelligence drives up innovation and creativity?
- How do you demonstrate cultural intelligence when interacting with coworkers?
- When have you put the interests, feelings, and emotions of other people into context?
- What is your confidence level in effectivley functioning in a diverse work environment?
- How have you benefited from your cultural inelligence?
Diversity within the workplace is growing; with that growth comes new opportunities to learn. Cultural intelligence is more than awareness and sensitivity. It is both, combined with an understanding of how to lead across different cultural contexts. A global economy requires that most of us consistently work and/or interact with individuals and organizations from around the world who represent a variety of cultural backgrounds. As leaders and emerging leaders, are you culturally competent and able to adapt? Knowing it is impossible to know every detail of every culture, what strategies can you develop to ensure that you are communicating and working effectively with and within diverse cultural environments?
Four components to cultural intelligence:
- Knowledge
- Strategic Thinking
- Motivation
- Behaviors
